Learners who complete the Customer Skills for Professions will demonstrate a thorough understanding of their job-specific role in customer interactions. They will understand the benefits of customer-centric service, as well as adapt to specific and diverse customer behaviors. By employing customer-centric techniques to deal with stressful situations and challenging conversations, successful completers will demonstrate their ability to overcome barriers to outstanding delivery. Through the development of a personal action plan, they will identify areas for continued growth and professional development in job-specific customer service.
Students will:
- Recognize foundational principles of customer service applied to their profession
- Identify and communicate the benefits of customer-centric service
- Demonstrate an understanding of effective communication, professional delivery, recognizing the barriers to the delivery of outstanding customer service specific to their profession
- Adapt to specific and diverse customer behavior styles
- Reflect, identify, and set personal goals for exceptional customer service
Required Courses
Capstone Experience
After practice with several scenarios, students will be assigned a case study related to their industry/workplace. Students will gather information about the situation, evaluate the approaches applied, and suggest successful strategies. In addition, students will identify their own strengths and weaknesses in communicating with customers and submit a personal action plan for growth and professional development in this area.