Description
This course prepares students for work in the cannabis retail industry. The content focuses on specific knowledge and skill sets to work at dispensaries, including: basic supply chain information specific to the cannabis industry; basic marketing and sales techniques and how they are applied in the cannabis industry; various medical uses of cannabis and the effects on the endocannabinoid system as they apply to the sale of cannabis to potential customers. Includes components of New York State Responsible Vendor Training certification.
Course Learning Outcomes
- Identify the many specific retail dispensary processes that contribute to providing excellent customer service and an elevated customer experience
- Identify and analyze the many aspects of regulation-required security and how they are incorporated in an active legal retail cannabis dispensary, with ID Check as the mandatory intersection of security and hospitality
- Demonstrate understanding of the precision needed to manage the regulation-compliant inventory at a legal retail cannabis dispensary
- Apply knowledge of the many chemical compounds and formulations used in legal cannabis products, and the labeling requirements that mandate clear communication of relevant consumer information
- Comprehend and master the processes necessary to ensure every sale is a regulation-compliant sales transaction, with no tolerance for variances, discrepancies or inappropriate consultation language
- Differentiate among the many dispensary-wide operations available to licensees in the NYS legal cannabis industry - including advertising, delivery, social consumption sites, and the Cannabis Growers Showcase initiative - and apply for a job at a relevant legal cannabis industry licensee
Semester
Fall/Spring